Windsor Castle Maitland

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We want you to share your story, with both the good and the not-so-good. All we ask is that you follow a few simple guidelines.

Reviews Vision

We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay.

Reviews Principles

Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect.

Whether negative or positive, we'll post every comment in full and as quickly as possible, provided the guidelines are met. We'll also provide transparency over the status of submitted content.

We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content.

We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Booking.com’s role is to be a feedback distributor for both guests and properties.

Guidelines and Standards for Reviews

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Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.

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All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.

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