Hilton London Tower Bridge TripAdvisor

We returned to the Hilton Tower Bridge for a third time, and stayed for four nights. The Executive Lounge is staffed by friendly, hard-working people, and we enjoyed both the food and beverages, and the atmosphere creating by the staff. We were, however, disappointed with the quality of the housekeeping in our room, which was located on the 12th floor. Upon returning to our room, after a day of "out and about", we found the bed made and towels replaced, but the tea tray, complete with dirty cups, tea bags, etc., had not been removed, replaced, etc., and sat where we'd left it, and not put away under the desk. This occurred twice. In addition, it was obvious that the bathroom sink and counter hadn't been cleaned. We've been spoiled by the Hilton's previous level of cleanliness, and expected better housekeeping.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I was glad to hear that overall your experience was positive. I have noted your comment about the dirty tea/coffee tray and have discussed this with our Executive Housekeeper who in turn has taken corrective action with the housekeeper responsible for your room during your stay.

We were encouraged to read that you found our Executive Lounge staff to be friendly and hard-working.