Tower of London Opening

It depends on your booking. Some activities are instantly confirmed by email as soon as you book.

However, other activities need to be confirmed by the activity organizer who will respond by email, normally within 48 hours. This may take longer on weekends.

Can I cancel my booking?

We understand plans can change. You can easily cancel your activity up to 24 hours before it starts, unless otherwise stated on this page.

Do I need to exchange my voucher for a ticket?

You may need to do this for some activities. Check your voucher for information on how to use it, whether you need to exchange it and where to do this.

Who should I contact if I need help after I book my activity?

If you have questions about your booking or need to cancel, we’re here to help! Contact our friendly customer service team using the details on your voucher.

After you book, if you have questions about your tour or activity, meeting point or hotel pick-up, contact the activity organizer directly. You’ll also find their contact details on your voucher.

I saw a better price on another site. Can you match it or refund me?

Our Best-Price Guarantee means you get the best price when you book with us — and you never pay more than the local price.

So if you find your activity is being offered for less on another website or by the same local tour or activity organizer, let us know. We’re happy to refund the difference in price.

We want to give you the best rate. But remember our guarantee applies to the same activity offered by the same local tour or activity organizer in the same currency.

* your name and GetYourGuide booking reference number
* proof of the lower price, such as a receipt, flyer, price list, link to another website. Make sure it clearly shows the price, the title of the activity and the name of the local tour or activity company